Customer Service Skills and Techniques

The purpose of this course is to provide students with the knowledge and skills necessary to create and maintain a high level of customer service. Delivering a positive customer experience is the goal of customer service. Providing effective customer service requires problem resolution and the development of solid customer relationships. The course material includes case studies, knowledge checks, interactive discussions, and other class activities.  

·         Learn to deal with difficult people

·         Provide professional interactions with customers

·         Identify internal and external customers

·         Establish customer communication methods

·         Evaluate customer service effectiveness

·         Develop communication best practices